Hi, I'm Andrew Jones - Operations Program Manager
I thrive on architecting and scaling quality programs, transforming complex operational challenges into best-in-class solutions. My passion is driving continuous improvement and leading high-performing teams to exceed business objectives, especially within creator economies and ad tech.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Developed and launched a first-of-its-kind Quality Framework for YouTube Creators at Google.
Currently spearheading new initiatives as a Program Manager at Tundra Technical Solutions.
Can share best practices in scaling quality operations and building robust creator economy frameworks.
🚀 Career trajectory
Foundation in Product Operations
Began career at Google, honing skills in product operations and program management within search and mobile app environments.
✦ Product Operations
✦ Program Management
Deep Dive into Quality Operations
Transitioned to Quality Operations at Google, focusing on improving operational efficiency and product quality.
✦ Quality Operations
✦ Process Improvement
YouTube Creator Ecosystem Specialist
Led Quality Program Management for YouTube's Global Scaled Operations, focusing on the creator economy.
✦ YouTube
✦ Creator Economy
✦ Quality Framework
Current Role: Program Manager
Spearheading new initiatives as a Program Manager at Tundra Technical Solutions, applying broad operational expertise.
✦ Program Management
✦ Operations Leadership
✦ Tundra Technical Solutions
💪🏻 Superpowers
Guardian of Digital Integrity
Ensuring trust and safety in online advertising ecosystems.
✦ Prohibited thousands of misleading ads through the Abortion Ads certification program.
✦ Managed advanced verification for ad programs, blocking bad actors in sensitive verticals.
✦ Developed and launched a first-of-its-kind Quality Framework for YouTube Creator management.
Creator Economy Enabler
Scaling support solutions for a thriving creator ecosystem.
✦ Delivered best-in-class support solutions for YouTube's global creator economy.
✦ Managed vendor relationships to ensure program scalability and operational excellence.
✦ Drove program incubation and launch, exceeding key business metrics.
Cross-Industry Operational Architect
Designing and implementing quality programs across diverse sectors.
✦ Applied 10+ years of quality operations expertise to new industries.
✦ Led the Google Guarantee program for Local Services ads, enhancing trust.
✦ Experience spans education, mobile gaming, hardware, and search advertising.
I'm excited about
✦ Exploring innovative operational strategies to drive business growth.
✦ Connecting with leaders in operational excellence and program scaling.
✦ Discovering opportunities to build and launch impactful new programs.
I can help with
✦ Share best practices in scaling quality operations and vendor management.
✦ Offer insights on building robust frameworks for creator economies.
✦ Provide guidance on implementing ad integrity and safety programs.
I would love your help on
✦ Introductions to leaders in emerging tech sectors with operational needs.
✦ Insights into unique challenges in scaling global support systems.
✦ Opportunities to collaborate on pilot programs for new service offerings.
