Hi, I'm Claire O Regan - 🌈 VP Customer Experience @ Nezasa 📌
I thrive on building and scaling AI-native teams in high-growth environments, transforming customer experiences with data-driven strategies. My passion is driving exceptional customer value by leveraging cutting-edge tech and leadership. I shine in dynamic settings.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Began their career at Google, gaining foundational experience in online advertising and ad operations across UK & Ireland.
Currently building and leading customer experience at Nezasa, an AI-native travel tech company.
Can help others by advising startups on building scalable customer success frameworks and sharing best practices for AI integration in customer support.
🚀 Career trajectory
Early Career in Digital Advertising
Began career at Google, gaining foundational experience in online advertising and ad operations across UK & Ireland.
✦ Google Ads
✦ Ad Operations
Customer Success & Solutions Consulting
Transitioned to customer-facing roles at Google, focusing on Google Analytics Premium and solutions consulting.
✦ Customer Success
✦ Solutions Consulting
✦ Google Analytics
Director of Customer Success
Led customer success initiatives at Juro, a legal tech scale-up, driving retention and growth.
✦ SaaS
✦ Customer Success
✦ Leadership
✦ Scale-ups
VP Customer Experience
Currently building and leading customer experience at Nezasa, an AI-native travel tech company.
✦ AI-Native
✦ Customer Experience
✦ Travel Tech
✦ Strategy
💪🏻 Superpowers
AI-Native Customer Experience Architect
Pioneering AI integration for superior customer journeys.
✦ Founding and scaling AI-native teams in fast-paced environments.
✦ Leveraging AI for personalized customer engagement and support.
✦ Developing data-driven strategies to enhance customer satisfaction.
Growth-Stage Customer Success Strategist
Driving customer loyalty and retention in scaling companies.
✦ Transitioning customer success from startup phase to mature operations.
✦ Implementing robust customer onboarding and lifecycle management.
✦ Reducing churn and increasing lifetime value through strategic initiatives.
Digital Transformation & Operations Expert
Optimizing digital platforms for user engagement and efficiency.
✦ Expertise in mobile strategy, applications, and marketing.
✦ Proficient in web analytics and digital advertising platforms.
✦ Streamlining operations through technology adoption and process improvement.
I'm excited about
✦ Discovering innovative AI applications for customer engagement.
✦ Connecting with leaders in AI and customer experience fields.
✦ Exploring opportunities in disruptive travel technology ventures.
I can help with
✦ Advising startups on building scalable customer success frameworks.
✦ Sharing best practices for AI integration in customer support.
✦ Providing insights on digital strategy for user acquisition and retention.
I would love your help on
✦ Identifying cutting-edge AI tools for CX automation.
✦ Finding potential strategic partnerships for AI-driven growth.
✦ Connecting with experts in AI ethics and responsible deployment.
