Hi, I'm Emily Lee - CX Program Manager @ Coinbase
I thrive on bridging business and technology, crafting user-centric solutions that ensure every voice is heard. My passion lies in leading complex programs, driving impactful advancements, and fostering collaboration, especially within the dynamic fintech and crypto space.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Deloitte, progressing from Technology Analyst to Consultant.
Currently a CX Program Manager at Coinbase, focusing on fintech customer experience.
Can provide expertise in structuring technology programs and enhancing user experience.
🚀 Career trajectory
Foundation in Consulting
Began career at Deloitte as a Summer Scholar Technology Analyst Intern, progressing to Business Technology Analyst and then Consultant.
✦ Deloitte
✦ Technology Consulting
✦ Business Analysis
Program Management Evolution
Transitioned into program management roles, focusing on bridging business and technology, and implementing user-centric solutions.
✦ Program Management
✦ Technology Operations
✦ User Focus
Current Role in Crypto
Serving as a CX Program Manager at Coinbase, driving customer experience initiatives within the dynamic fintech space.
✦ Coinbase
✦ CX Management
✦ Fintech
💪🏻 Superpowers
Empathetic Stakeholder Connector
Ensuring seamless communication and alignment between diverse teams.
✦ Facilitate understanding between business and technology groups.
✦ Champion inclusive environments where all voices are valued.
✦ Drive project success through engaged stakeholder participation.
User-Centric Process Architect
Designing and implementing technology solutions focused on user experience.
✦ Structure workflows and processes for optimal efficiency.
✦ Manage technology implementations with a deep user focus.
✦ Enhance user satisfaction through thoughtful system design.
Cross-Functional Program Leader
Leveraging broad experience to drive technology operations forward.
✦ Apply program management expertise across varied initiatives.
✦ Integrate functional knowledge in technology operations.
✦ Lead teams to achieve ambitious operational goals.
I'm excited about
✦ Seeking to connect with innovators shaping the future of customer experience.
✦ Looking to explore strategic partnerships in the blockchain and fintech space.
✦ Eager to engage with peers to share insights on user-centric technology implementation.
I can help with
✦ Offer expertise in structuring and implementing technology programs.
✦ Provide insights on fostering collaboration between technical and business teams.
✦ Share strategies for enhancing user experience in digital platforms.
I would love your help on
✦ Find collaborators for exploring novel CX solutions in Web3.
✦ Get introduced to leaders in enterprise-level customer journey mapping.
✦ Connect with experts in scalable technology adoption strategies.
