Hi, I'm Kelly Northrop - Senior Consultant at Bloom Consulting Group
I thrive on synthesizing complex operational data with high-level strategy to drive clarity and execution. My passion is launching new initiatives and transforming processes, especially in customer success and trust & safety. I excel when building cohesive, high-performing teams.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Google, focusing on Head of Enforcement Operations within Trust & Safety.
Currently a Senior Consultant driving clarity and execution in operations and strategy.
Can help others by advising on building scalable operational frameworks and leading global teams.
🚀 Career trajectory
Foundation in Operations & Analytics
Developed a deep understanding of B2B software and internet industries, working in both startup and large corporate environments.
✦ Operations
✦ Analytics
✦ B2B Software
Global Leadership at Google
Held significant leadership roles in Operations, Customer Services, and Trust & Safety, managing global teams and complex initiatives.
✦ Global Management
✦ Trust & Safety
✦ Operations Management
Consulting & Strategic Impact
Transitioned to consulting to leverage synthesized expertise, driving clarity and execution for clients.
✦ Consulting
✦ Strategy
✦ Execution
✦ Senior Consultant
💪🏻 Superpowers
Bridging Strategy and Execution
Translating complex information into actionable plans.
✦ Combines granular data analysis with strategic vision.
✦ Drives clarity and ensures effective execution of initiatives.
✦ Proven track record in operations, trust & safety, and sales ops.
Pioneering Operational Innovation
Transforming and launching operations with a fresh perspective.
✦ Energized by starting new ventures and rethinking existing processes.
✦ Successfully redesigned customer success ops and trust & safety functions.
✦ Expert in identifying and implementing operational improvements.
Cultivating High-Performing Teams
Fostering cohesion, well-being, and diverse talent.
✦ Prioritizes team success, cohesion, and individual well-being.
✦ Skilled in hiring and integrating diverse talent.
✦ Leads with humility, humor, and resilience.
I'm excited about
✦ Exploring new frameworks for operational efficiency in consulting.
✦ Connecting with leaders to share insights on scaling trust and safety.
✦ Seeking collaborative opportunities to drive innovation in B2B tech.
I can help with
✦ Advise on building scalable operational frameworks.
✦ Share best practices for global team management and well-being.
✦ Provide strategic guidance on trust & safety and customer operations.
I would love your help on
✦ Insights into emerging trends in data privacy regulations.
✦ Introduction to innovative startups in the AI ethics space.
✦ Feedback on new models for customer retention in SaaS.
