Hi, I'm Leigh Morgan - Account Management & Customer Success Leader | Google, Twitter, Fanatics Alum | Accelerating Growth, Retention & Team Excellence
I thrive on building high-performing teams and fostering deep client relationships, especially in e-commerce and sports tech. My passion is accelerating growth and delivering measurable business outcomes by championing customer success and driving strategic partnerships. I'm excited by innovative strategies that deepen customer loyalty.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Interned at Google, specializing in strategic partner management for Checkout and Search & Analytics.
Currently drives growth and retention for high-value clients as Director of VIP Account Management at Fanatics.
Can help others by sharing best practices for scaling customer success operations and motivating account teams.
🚀 Career trajectory
Foundation in Partner Success
Began by ensuring partner satisfaction and driving adoption at PatientWisdom, laying the groundwork for client relationship management.
✦ Customer Success
✦ Onboarding
Elevating Partnerships
Transitioned to Buzzer, leading partnership management and scaling client acquisition and engagement strategies.
✦ Business Development
✦ Partnerships
Director of VIP Accounts
Currently driving growth and retention for high-value clients at Fanatics, focusing on premium account management and team leadership.
✦ Account Management
✦ Team Leadership
✦ Growth
💪🏻 Superpowers
Client Growth Architect
Driving expansion and retention through strategic account management.
✦ Developed and executed growth strategies for key accounts.
✦ Secured upsell and cross-sell opportunities resulting in increased revenue.
✦ Minimized churn through proactive engagement and value delivery.
Customer Success Champion
Ensuring client satisfaction and long-term partnership value.
✦ Orchestrated onboarding and adoption for new enterprise clients.
✦ Resolved complex client issues with swift and effective solutions.
✦ Gathered client feedback to inform product and service enhancements.
Team Performance Driver
Building and mentoring high-achieving account management teams.
✦ Hired, trained, and coached account management professionals.
✦ Implemented performance metrics and best practices for team excellence.
✦ Fostered a collaborative and results-oriented team culture.
I'm excited about
✦ Discovering innovative strategies to deepen customer loyalty in competitive markets.
✦ Connecting with leaders who are shaping the future of customer engagement.
✦ Exploring opportunities to contribute to disruptive technologies in the consumer space.
I can help with
✦ Sharing best practices for scaling customer success operations.
✦ Providing insights on building and motivating high-performance account teams.
✦ Advising on strategies for fostering long-term enterprise client partnerships.
I would love your help on
✦ Identifying emerging trends in customer loyalty platforms.
✦ Connecting with leaders in the sports technology and e-commerce sectors.
✦ Learning about novel approaches to predictive customer churn modeling.
