Hi, I'm Niall Byrne - Customer Experience & Operations Leader | Expert in building, scaling and delivering satisfaction.
I thrive on transforming customer support into a growth engine, driving loyalty and exceeding business goals. My passion lies in building and scaling global operations, leveraging data and leadership to create exceptional customer experiences where they matter most.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Pioneered global digital customer experience strategy at Fivetran.
Currently heads Customer Experience at Bright, orchestrating support and success.
Can offer strategic guidance on scaling customer support operations.
🚀 Career trajectory
Foundation in Customer Operations
Built a strong foundation over 18 years in the technology sector, focusing on customer support and success.
✦ Customer Service
✦ Management
Scaling Global Teams at Fivetran
Progressed to Senior Director roles, leading EMEA Support Engineering and pioneering global digital customer experience strategies.
✦ Leadership
✦ Strategy
✦ Scale
Director of Technical Support, EMEA at WP Engine
Directed technical support operations across the EMEA region, focusing on service delivery and team performance.
✦ Technical Support
✦ EMEA
✦ Leadership
Head of Customer Experience at Bright
Currently leading Customer Experience initiatives, aiming to build, scale, and deliver exceptional satisfaction.
✦ Customer Experience
✦ Leadership
✦ Growth
💪🏻 Superpowers
Global CX Architect
Designing and delivering exceptional customer experiences worldwide.
✦ Scaled global customer support and success teams over 18 years.
✦ Developed Fivetran's global digital customer experience strategy.
✦ Drove operational improvements for enterprise customer support.
Operational Scaling Maestro
Expert in building, growing, and optimizing customer-facing operations.
✦ Led EMEA Support Engineering, managing teams across three locations.
✦ Implemented strategies to enhance scale and efficiency in support.
✦ Focused on fostering highly engaged and high-performing teams.
Strategic Relationship Builder
Forging strong cross-functional partnerships to achieve shared goals.
✦ Leveraged partnerships to develop digital customer experience initiatives.
✦ Ensured alignment between customer satisfaction and business objectives.
✦ Drove customer loyalty and retention through strategic alignment.
I'm excited about
✦ Connecting with innovators in customer experience technology.
✦ Exploring emerging strategies for scalable customer success.
✦ Finding collaborators to drive next-generation CX solutions.
I can help with
✦ Offer strategic guidance on scaling customer support operations.
✦ Share best practices for building high-performing CX teams.
✦ Provide insights into digital customer experience transformation.
I would love your help on
✦ Discovering new platforms for AI-driven customer engagement.
✦ Connecting with experts in customer loyalty analytics.
✦ Finding partners for innovative customer service pilots.
