Hi, I'm Rahul Raj - Director, Customer Experience SEA - Teads
I'm passionate about transforming customer experiences within the dynamic world of digital advertising. I thrive on building bridges between technology and client success, driving growth through data-informed strategies and impactful team leadership.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Directed Customer Experience at Teads, enhancing client value in SEA.
Focuses on optimizing digital advertising performance and client retention.
Can help others by sharing expertise in programmatic strategy and CX enhancement.
🚀 Career trajectory
Foundation in Programmatic
Began career journey in programmatic media buying and account management, honing skills in online advertising and SEM.
✦ Programmatic Media Buying
✦ Account Management
✦ SEM
Market Development Focus
Transitioned to Programmatic Market Development, expanding expertise in ad tech and strategic partnerships.
✦ Market Development
✦ Ad Tech
✦ Business Strategy
Customer Experience Leadership
Stepped into a Director role focused on Customer Experience, applying strategic thinking to client relations and retention.
✦ Customer Experience
✦ Client Relations
✦ Leadership
💪🏻 Superpowers
Customer Experience Architect
Crafting exceptional client journeys in digital advertising.
✦ Pioneering customer-centric strategies for Teads.
✦ Enhancing client satisfaction and retention through data-driven approaches.
✦ Translating complex programmatic concepts into client value.
Programmatic Media Strategist
Navigating the complexities of online advertising for maximum impact.
✦ Expert in programmatic buying and digital strategy development.
✦ Driving growth through effective online advertising campaigns.
✦ Leveraging analytics for conversion optimization and market insights.
Team Leadership & Development
Building and empowering high-performing client-facing teams.
✦ Fostering a culture of collaboration and continuous improvement.
✦ Guiding teams in account management and client services.
✦ Developing talent to excel in competitive markets.
I'm excited about
✦ Exploring innovative customer experience solutions in the digital ad space.
✦ Connecting with forward-thinking professionals to share insights on market trends.
✦ Identifying opportunities for strategic collaboration and business growth.
I can help with
✦ Offer guidance on optimizing programmatic advertising campaigns for efficiency.
✦ Share strategies for building and maintaining strong client relationships.
✦ Provide insights into developing effective customer experience initiatives.
I would love your help on
✦ Connections with emerging ad tech platforms and innovators.
✦ Insights into new customer acquisition strategies in SEA.
