Hi, I'm Ray Yulo - Head of Operations and Customer Success at INFLXD.
I thrive on architecting operational excellence and building high-performing global teams, particularly where precision and innovation drive critical business outcomes. My passion is fostering environments where process, people, and technology converge for extraordinary results, especially within fast-paced, demanding industries.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Led global BPO operations with 20+ years of experience at companies like Google and Thomson Reuters.
Currently drives 99%+ accuracy in AI transcription/translation as Head of Operations at INFLXD.
Can help others by architecting scalable operations, improving process excellence, and developing global teams.
🚀 Career trajectory
Foundation in BPO Operations
Gained over 20 years of experience in BPO operations leadership roles.
✦ BPO
✦ Operations Management
✦ Service Delivery
Process Excellence & Quality Leadership
Became a Lean Six Sigma Master Black Belt and PQA Senior Assessor, leading global operational excellence initiatives.
✦ Lean Six Sigma
✦ Process Improvement
✦ Quality Assurance
Strategic Operations at INFLXD
Transitioned to INFLXD, first as a Senior Consultant, then leading Operations and Customer Success for a global remote workforce.
✦ Strategy
✦ Global Leadership
✦ Customer Success
💪🏻 Superpowers
Mastering Operational Excellence at Scale
Driving accuracy and efficiency in complex, high-stakes environments.
✦ Leading global remote teams to achieve 99%+ accuracy in AI transcription/translation.
✦ Implementing Lean Six Sigma methodologies for process optimization.
✦ Ensuring client satisfaction in demanding financial and expert network industries.
Architect of High-Performing Teams
Cultivating accountability and employee engagement for transformational results.
✦ Developing leaders and fostering cultures of collaboration.
✦ Designing and deploying OKR frameworks for strategic alignment.
✦ Championing innovation while maintaining operational consistency.
Global Quality Assurance Advocate
Leveraging international frameworks to elevate organizational quality.
✦ Assessing companies using the Philippine Quality Award framework.
✦ Training assessors and improving quality award criteria.
✦ Contributing to national recognition for operational excellence.
I'm excited about
✦ Connecting with leaders in AI, fintech, and operational excellence to share best practices.
✦ Exploring innovative strategies for scaling remote operations and talent development.
✦ Finding collaborators passionate about driving efficiency and quality in global service delivery.
I can help with
✦ Share expertise in implementing OKRs and Lean Six Sigma for measurable business impact.
✦ Advise on building and managing high-performing global remote teams.
✦ Offer insights into achieving and exceeding critical accuracy metrics in service delivery.
I would love your help on
✦ Identifying emerging technologies that can further enhance transcription and translation accuracy.
✦ Connecting with experts in AI-driven customer experience for the financial sector.
✦ Learning about innovative talent acquisition and retention strategies for specialized remote roles.
