Hi, I'm Sakhi B - Manager at Google | University Gold Medallist | Volunteer at heart
I thrive where empathy meets operational excellence, driving transformational change at Google and Amazon. I'm passionate about enabling teams through clear strategy, operational transformation, and innovative customer solutions. I love building meaningful relationships and empowering others.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Managed global programs and diverse teams at Google, earning peer and leadership awards.
Drove multi-million dollar operational cost reductions and automated millions of support contacts annually.
Can help others by sharing best practices in operational transformation and building high-performing global teams.
🚀 Career trajectory
Foundational Roles at Google
Began career at Google, developing expertise in training and program leadership, including leading global volunteer initiatives during critical periods.
✦ Training
✦ Program Management
Transition to Operational Leadership
Transitioned into roles focused on operational transformation, driving significant cost efficiencies and automation initiatives.
✦ Operations Management
✦ Process Improvement
✦ Automation
Customer-Centric Innovation
Focused on enhancing customer experience through technological solutions and strategic reengineering.
✦ Customer Experience
✦ AI/ML
✦ CRM
Current Strategic Impact
Leveraging extensive experience to manage complex global programs and drive policy enablement with a focus on trust and safety.
✦ Strategic Leadership
✦ Policy
✦ Global Programs
💪🏻 Superpowers
Operational Transformation Architect
Driving efficiency and scale through strategic process and automation.
✦ Drove multi-million dollar operational cost reductions across a large global organization.
✦ Automated over 6 million support contacts annually for advertisers and agents.
✦ Developed actionable enforcement workflows from complex legal requirements.
Customer Experience Innovator
Balancing customer needs with technical feasibility for scalable solutions.
✦ Led a 20% uplift in customer sentiment through CRM reengineering.
✦ Implemented nuanced AI/ML solutions to address business challenges.
✦ Translated complex business problems into data-driven, scalable solutions.
Global People & Policy Enabler
Building partnerships and driving policy adoption across diverse teams.
✦ Managed global programs and diverse teams, earning numerous peer and leadership awards.
✦ Spearheaded over 100 policy launches annually, enabling sales and support functions.
✦ Recognized for fostering strong partnerships and cross-functional collaboration.
I'm excited about
✦ Discovering new strategic partnerships and collaborations to drive innovation.
✦ Exploring opportunities to mentor emerging talent in the tech industry.
✦ Finding communities focused on operational excellence and customer advocacy.
I can help with
✦ Sharing best practices in operational transformation and cost optimization.
✦ Providing insights on building high-performing global teams and fostering collaboration.
✦ Advising on customer experience strategies and leveraging technology for impact.
I would love your help on
✦ Connecting with leaders in emerging technology sectors for cross-industry insights.
✦ Identifying opportunities to contribute to impactful social good initiatives.
✦ Seeking mentorship on navigating complex ethical considerations in AI and policy.
