Hi, I'm Tommy Kan - Investor | Enterprise IT / Biz Systems | CRM/SaaS | US-JP-CN | Ex-Google | Lifelong Learner
I thrive on harmonizing complex IT systems with strategic leadership, transforming enterprise software and driving global team alignment. My passion lies in pioneering solutions that deliver tangible business value and enhance customer experience.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Architected Google's B2B CRM platform, Tomo, establishing it as an industry benchmark.
Drives customer satisfaction and business value through expertise in Enterprise Support Systems and CRM/SaaS.
Can help others by advising on structuring and scaling enterprise CRM and support systems.
🚀 Career trajectory
B2B CRM Platform General Manager
Transformed Google's B2B CRM platform into a business value benchmark.
✦ Product Leadership
✦ CRM
✦ Business Strategy
Sr. Manager, Enterprise Support Systems
Elevated internal CRM platforms and customer experience at Google HQ.
✦ Enterprise IT
✦ SaaS
✦ Customer Experience
Sr. Manager, SaaS Platform Procurement
Led procurement and negotiation strategies for SaaS solutions.
✦ Negotiation
✦ SaaS ROI
✦ Procurement
💪🏻 Superpowers
Global CRM Architect
Pioneering enterprise CRM solutions across diverse markets
✦ Led the B2B CRM platform, Tomo, setting industry innovation benchmarks.
✦ Managed global CRM initiatives, leveraging multilingual and multicultural expertise.
✦ Drove significant improvements in customer satisfaction and experience.
SaaS & Enterprise IT Strategist
Optimizing enterprise support systems and SaaS procurement
✦ Spearheaded Salesforce implementations to elevate internal CRM capabilities.
✦ Negotiated SaaS contracts, optimizing procurement and ROI.
✦ Enhanced enterprise support systems for peak operational efficiency.
Cross-Cultural Technology Leader
Uniting diverse teams through collaborative innovation
✦ Harmonized technological innovation with strategic leadership.
✦ Fostered trust and alignment in global teams through active listening.
✦ Translated complex business needs into effective support solutions.
I'm excited about
✦ Exploring strategic partnerships for innovative enterprise technology.
✦ Seeking opportunities to mentor emerging leaders in tech and global business.
✦ Looking to contribute expertise in AI/ML adoption for business transformation.
I can help with
✦ Advise on structuring and scaling enterprise CRM and support systems.
✦ Share insights on international negotiation and cross-cultural team leadership.
✦ Provide guidance on SaaS procurement strategies and ROI maximization.
I would love your help on
✦ Connect with VCs focused on enterprise SaaS and AI innovations.
✦ Discover emerging startups in the AI/ML and B2B software space.
✦ Find collaborators for exploring the application of GenAI in enterprise solutions.
