Hi, I'm Łukasz Bąk - EMEA Pre-Sales Vendor Manager, Google Cloud at Google
I thrive on building bridges between complex operational needs and exceptional customer experiences. My passion lies in transforming customer support through strategic vendor management and empowered, diverse teams, particularly within the dynamic EMEA tech landscape.
At a glance
Curated signals on strengths, focus areas, and how they can help.
Managed customer support teams and vendor operations across diverse industries for nearly two decades.
Currently orchestrates EMEA pre-sales vendor management for Google Cloud.
Can help others by advising on vendor optimization and cross-cultural team leadership.
🚀 Career trajectory
Foundational Customer Service
Began career in customer-facing roles, gaining foundational sales and support experience at Orange Polska.
✦ Sales
✦ Customer Service
Call Center Management
Transitioned into leadership, managing call center operations and developing teams for over 6.5 years.
✦ Call Centers
✦ Team Management
Global Vendor Relations
Expanded expertise to global vendor management, overseeing outsourced operations and driving strategic partnerships.
✦ Outsourcing
✦ Vendor Management
Strategic Pre-Sales Vendor Management
Currently leveraging extensive experience to manage pre-sales vendors within Google Cloud's EMEA operations.
✦ Google Cloud
✦ EMEA
✦ Pre-Sales
💪🏻 Superpowers
Vendor Management Architect
Orchestrating vendor performance for optimal outcomes.
✦ Spearheaded vendor strategy in EMEA for Google Cloud's pre-sales.
✦ Managed vendor relationships to enhance service delivery and efficiency.
✦ Ensured vendor alignment with business objectives and performance targets.
Cross-Cultural Team Leadership
Cultivating high-performing teams across diverse regions.
✦ Led and developed multilingual, multicultural teams throughout Europe and Africa.
✦ Implemented strategies for effective communication and collaboration across borders.
✦ Fostered inclusive environments to maximize team potential and engagement.
Operational Excellence Driver
Optimizing customer service processes for peak performance.
✦ Managed in-house and outsourced customer support teams for over 18 years.
✦ Enhanced operational efficiency in fintech, telecom, and new media sectors.
✦ Applied business process improvement to elevate customer care standards.
I'm excited about
✦ Exploring innovative vendor strategies within the cloud technology sector.
✦ Connecting with peers in pre-sales and cloud solutions for collaborative growth.
✦ Seeking opportunities to share insights on scaling customer support operations globally.
I can help with
✦ Advise on optimizing vendor performance for technology pre-sales teams.
✦ Share best practices for managing multilingual customer support operations.
✦ Provide insights into effective cross-cultural team leadership and development.
I would love your help on
✦ Discovering emerging trends in AI-driven customer service solutions.
✦ Connecting with leaders in cloud infrastructure and partner ecosystems.
✦ Gaining perspectives on global market expansion strategies for support services.
